Shipping
How it reaches you.
Each maker picks the delivery options that make sense for what they produce. You see what's available at checkout.
Courier shipping
CTT or DPD, depending on the product and destination. You get tracking whenever you pick this option. Shipping cost is set by each maker (a base rate plus a per-weight charge) and shown at checkout before you pay. Some makers offer free shipping above a certain amount.
- Mainland Portugal: typically 2 to 4 business days after dispatch
- Madeira and Azores: a few days more, with their own costs and times
- European Union: longer, shown at checkout
- Rest of the world: case by case, ask the maker first
For chilled products (fresh cheeses, sweets), we only ship Monday to Wednesday so they arrive before the weekend.
Maker hand-delivery
For customers within the radius each maker sets, the maker can hand-deliver. You arrange date and time directly after purchase. The cost is set by the maker and shown on the product page.
Workshop pickup
If you'd rather see the place where the piece is made, you can pick it up at the workshop. No shipping costs. You agree the window with the maker. It's the most popular option for nearby customers who want to make a day of it.
Lead times
Each product shows a preparation time set by the maker (e.g. "ships in 1–2 business days"). That clock starts when the order is confirmed. If the maker needs more time, you get an email explaining, no silence.
What if it arrives damaged?
Each maker packs by hand and ships via courier. If it arrives broken or damaged:
- Photograph the package before opening it fully.
- Email ola@lavora.pt within 48h with the order number.
- We mediate with the maker, refund or reshipment, your choice. At no cost to you.
Got a situation outside these rules? Reach out.