What everyone asks.

At checkout you see the options available for that product, courier shipping, producer hand-delivery (if you're nearby), or workshop pickup. Every product has at least one option.

Depends on the product and the delivery method. Each page shows a preparation time (e.g. "ships in 1 to 2 days") and transit takes 2 to 4 business days after dispatch. In total, count on 3 to 6 business days within mainland Portugal.

No. To place an order you need to create an account first. It's quick (name, email and password, confirmed with a code) and gives you your order history, direct contact with the producer, and the ability to save favourite producers.

Visa or Mastercard, Apple Pay, Google Pay, MB Way, Multibanco, Revolut Pay, Amazon Pay and Klarna. iDEAL, BLIK and EPS too, used elsewhere in the EU. All via Stripe, and Lavora never sees your card details. Workshop and experience bookings are paid the same way.

If you have an account, all your bookings are in your account. If you booked without one, enter your email at recover your booking and we will send the link to each one, with the address, the dates and the option to cancel.

If it's not yet "in preparation", yes, email ola@lavora.pt with the order number. Once the producer starts preparing, it's up to them.

For CTT/DPD shipping, you can reschedule or collect at a pickup point. For producer hand-delivery, you arrange the window directly, they only come when you confirm you're there.

Yes, and you do it yourself from your account while the producer hasn't started preparing it. You get everything back. After that, return rules apply. For workshops and experiences the terms depend on notice, and they are in How you buy.

You have 14 days after delivery. Pieces that can't be resold are excluded, such as those made to your measurements, perishable food and anything sealed for hygiene, and the product page says so before you pay. See Returns for the step-by-step. The producer is the seller, Lavora mediates and releases the refund once the producer confirms receipt of the returned item.

Open a claim on the order in your account and attach photos. The case runs on a clock with us following it, instead of getting lost in an email thread. Replacement or refund is on the producer, at no cost to you.

If the listing was misleading, we mediate a refund from the producer. If it's just preference (\"this cheese is stronger than I thought\"), you can only return within 14 days and only if the product isn't perishable.

We read every application by hand and talk with the producer before approving. We're looking for small producers with a story, not resellers, not industrial brands. More at How it works for producers.

You can. Each producer has phone and WhatsApp on their page. For questions about a specific order, you talk to them directly after purchase.

Go to /aderir and fill the form. Takes about 10 minutes. Reply within 72 hours.

You connect your payouts account (Stripe) once in your dashboard: confirm your identity and add your IBAN, and the money from your sales goes straight to you. The guide How to set up payments walks you through each step, simple and secure.