Find, order, receive.

Filter by category, by region, or by producer. Every piece shows the name of who made it, where it was made, and the story behind it. Read, look at the photos, decide with context.

Three options. Courier shipping (CTT/DPD, 2 to 4 business days), producer hand-delivery in a chosen window, or pickup at the workshop. Not all producers offer all three, you'll see what's available at checkout.

You get an email confirming the order. Another when the producer starts preparing. Another with tracking when it ships. For hand-delivery or pickup, you arrange the time directly with the producer.

It arrives at your door, or at the workshop if you chose pickup. If the order runs late you don't have to chase anyone. We notice, we talk to the producer, and we email you a one-click button to say it arrived. If something is off, talk to us.

Besides the pieces, you can learn a craft from the person who practises it, or visit the place where the work happens. Booking works like a purchase, with three differences. It has a set date, it has a counted number of places, and whoever runs the session answers for it.

Every workshop has classes with a date and time, and a number of places. You see how many are left before you book. For an online class the room is the producer's, and the link reaches you with the confirmation.

You take the place and pay there and then, with the same methods as any purchase. You get an email confirmation, and the booking lives in your account with a button to add it to your calendar.

You get a reminder before the date. Afterwards, if the workshop offers one, you get a certificate of attendance that anyone can verify by its serial number.

Every workshop has a minimum number of people and a deadline to check it. If there aren't enough by then, the session is cancelled and you get everything back without having to ask, the same as when the producer cancels. If you are the one dropping out, the terms depend on notice, because an empty seat at the last minute is a real loss for someone who already prepared the materials. More than 7 days ahead you get everything back, between 7 days and 48 hours you get half, and in the last 48 hours there is no refund. If someone can go in your place, changing the name costs nothing.

Every purchase is a direct contract between you and the producer. The invoice is issued in their name (registered name and tax ID, shown on the product page and order confirmation). Lavora operates the platform and mediates, but is not the selling party. Workshops and experiences work the same way, and whoever runs the session answers for it.

The producer sets the amount they want to receive for the piece, and they receive all of it. Lavora's fee is added on top, not taken from the producer. The price you see already includes everything, with no hidden service charge at the end.

It depends on what you buy. For a piece that already exists, payment is immediate. For a made-to-order piece, the card is only reserved and is charged when the producer confirms, within 48 hours. With the other methods the money leaves straight away and comes back automatically if the producer doesn't confirm in time.

While the producer hasn't started working, you can cancel the order from your account and get everything back. After delivery you have 14 days to return or raise an issue, and we mediate with the producer. Pieces that can't be resold are excluded, such as those made to your measurements, perishable food and anything sealed for hygiene, and the product page says so before you pay.