The simple rules, in plain English.

Lavora is operated by SILVERMOON - UNIPESSOAL, LDA. (Portuguese tax ID 517 362 708), registered at Rua do Cabo 52 1E, 1250-056 Lisbon. See /contacto for full details.

Lavora is a platform that connects buyers with artisanal producers based in Portugal. We are not the seller:

• Every sale is a direct contract between the customer and the producer.
• The producer is the merchant for legal and tax purposes, they issue the invoice for the goods in their own name (registered name and tax ID, shown on the product page and order confirmation).
• Lavora's commission is added to the price the customer pays, never deducted from the producer's amount. For VAT purposes, we invoice the producer for the platform commission, from Lavora's tax ID to the producer's.
• We receive payments via a processor (Stripe), hold them until delivery is confirmed, and release them to the producer.
• In case of returns, defects or disputes, we mediate between the parties, but primary responsibility lies with the producer as the seller.

If you sell on Lavora, you are the merchant for legal and tax purposes. This means:

• If you sell regularly, you need open activity with the Portuguese tax authority, even under an exemption regime. Occasional sales can be made under the one-off act regime. Either way, the sale is made in your name, with your tax number.
• Tax responsibility (income tax, VAT, social security and reporting to the tax authority) is entirely yours.
• Lavora provides support and access to a certified accountant, including help opening activity (if you don't have it) and closing it should you leave.
• Lavora does not provide tax advice and assumes no tax liability. Advice and responsibility are between you and the certified accountant.

Customers buy the piece they see. A product's images must faithfully show what the customer will receive, so the following rules apply.

• The main image of every product is always a real photograph of the piece for sale.
• You may use images generated with artificial intelligence (AI), provided you declare them in the product editor. Customers see those images marked as illustrative images generated with AI.
• Within a product, AI-generated images may never outnumber real photographs.
• Any image created by AI counts as AI-generated, as does any photograph in which AI created or replaced the setting, the background or parts of the piece. Cropping, straightening or correcting light and colour does not count, as long as the piece stays true to life.
• Even when declared, no image may show the piece with a colour, size, materials or finish it does not have.
• Variant photos (colour, size) and the photos sent with your application must be real.
• If an image breaks these rules, Lavora may mark it as AI-generated, remove it or pause the product until it is corrected, and will let you know when it does. Repeated breaches may lead to the account being paused.

• By publishing a product, you authorise Lavora to use, at no additional cost, the photos, videos, name and description of that product, as well as the name and image of your shop, to promote Lavora and its products. This includes the site and the app, social media, the newsletter, paid advertising (for example on Meta or Google), the press and printed materials.
• Lavora may adapt this content to the format of each channel (cropping, resizing, translating or adding text), without ever showing the piece with a colour, size, materials or finish it does not have.
• Whenever the format allows, Lavora credits the producer and links to their shop.
• The authorisation is non-exclusive and lasts while the product is published. If you remove the product or close your account, Lavora stops creating new materials with it and removes it from active ads within 30 days. Earlier posts and printed materials may remain.
• You may ask at any time for your products to be left out of paid advertising by writing to produtores@lavora.pt.
• By submitting photos and videos, you confirm that you hold the necessary rights to them, including the consent of anyone who appears in them.

The sales contract is between you and the producer. Lavora operates the platform and mediates the process. Regardless of the producer's tax status:

• We keep a permanent record of every transaction.
• The absence of a formal invoice (for example, producers under the one-off act regime) never reduces your consumer rights under the Portuguese guarantee regime (DL 84/2021). The guide How invoices work explains what to expect.
• In a dispute, we act as an impartial mediator between you and the producer.
• You can always contact us to resolve any problem, even if the producer does not respond.
• We may withhold payout to the producer while a dispute is unresolved, as extra protection for you.

See /devolucoes. In short, 14 days to change your mind, with exceptions for perishable and personalised goods (per Portuguese DL 24/2014).