The simple rules, in plain English.

Lavora is operated by SILVERMOON - UNIPESSOAL, LDA. (Portuguese tax ID 516 000 000), registered at Rua do Comércio 100, 1100-150 Lisbon. See /contacto for full details.

Lavora is a platform that connects buyers with Portuguese artisanal makers. We are not the seller:

• Every sale is a direct contract between the customer and the maker.
• The maker is the merchant for legal and tax purposes, they issue the invoice for the goods in their own name (registered name and tax ID, shown on the product page and order confirmation).
• Lavora only invoices the maker for commission on platform use; that invoice goes from our tax ID to theirs.
• We receive payments via a processor (Stripe), hold them until delivery is confirmed, and release them to the maker.
• In case of returns, defects or disputes, we mediate between the parties, but primary responsibility lies with the maker as the seller.

If you sell on Lavora, you are the merchant for legal and tax purposes. This means:

• You need open activity with the Portuguese tax authority, even under an exemption regime. Each sale's invoice is issued in your name, with your tax number.
• Tax responsibility (income tax, VAT, social security and reporting to the tax authority) is entirely yours.
• Lavora provides support and access to a certified accountant, including help opening activity (if you don't have it) and closing it should you leave.
• Lavora does not provide tax advice and assumes no tax liability. Advice and responsibility are between you and the certified accountant.

The sales contract is between you and the maker. Lavora operates the platform and mediates the process. Regardless of the maker's tax status:

• We keep a permanent record of every transaction.
• The absence of a formal invoice (for example, makers under the one-off act regime) never reduces your consumer rights under the Portuguese guarantee regime (DL 83/2021).
• In a dispute, we act as an impartial mediator between you and the maker.
• You can always contact us to resolve any problem, even if the maker does not respond.
• We may withhold payout to the maker while a dispute is unresolved, as extra protection for you.

See /devolucoes. In short: 14 days to change your mind, with exceptions for perishable and personalised goods (per Portuguese DL 24/2014).