The simple rules, in plain English.

Lavora is operated by SILVERMOON - UNIPESSOAL, LDA. (Portuguese tax ID 517 362 708), registered at Rua do Cabo 52 1E, 1250-056 Lisbon. See /contacto for full details.

Lavora is a platform that connects buyers with artisanal producers based in Portugal. We are not the seller:

• Every sale is a direct contract between the customer and the producer.
• The producer is the merchant for legal and tax purposes, they issue the invoice for the goods in their own name (registered name and tax ID, shown on the product page and order confirmation).
• Lavora's commission is added to the price the customer pays, never deducted from the producer's amount. For VAT purposes, we invoice the producer for the platform commission, from Lavora's tax ID to the producer's.
• We receive payments via a processor (Stripe), hold them until delivery is confirmed, and release them to the producer.
• In case of returns, defects or disputes, we mediate between the parties, but primary responsibility lies with the producer as the seller.

If you sell on Lavora, you are the merchant for legal and tax purposes. This means:

• If you sell regularly, you need open activity with the Portuguese tax authority, even under an exemption regime. Occasional sales can be made under the one-off act regime. Either way, the sale is made in your name, with your tax number.
• Tax responsibility (income tax, VAT, social security and reporting to the tax authority) is entirely yours.
• Lavora provides support and access to a certified accountant, including help opening activity (if you don't have it) and closing it should you leave.
• Lavora does not provide tax advice and assumes no tax liability. Advice and responsibility are between you and the certified accountant.

The sales contract is between you and the producer. Lavora operates the platform and mediates the process. Regardless of the producer's tax status:

• We keep a permanent record of every transaction.
• The absence of a formal invoice (for example, producers under the one-off act regime) never reduces your consumer rights under the Portuguese guarantee regime (DL 84/2021). The guide How invoices work explains what to expect.
• In a dispute, we act as an impartial mediator between you and the producer.
• You can always contact us to resolve any problem, even if the producer does not respond.
• We may withhold payout to the producer while a dispute is unresolved, as extra protection for you.

See /devolucoes. In short, 14 days to change your mind, with exceptions for perishable and personalised goods (per Portuguese DL 24/2014).